Privacy Policy

1. Who We Are

LIDAMOSES & CO. ("we", "our", "the Company") is a freight forwarding and logistics company registered in Nigeria. Our registered address is 14 Freight Lane, Apapa, Lagos State, Nigeria. We are the data controller for personal data collected through our website and business operations.

For data privacy enquiries, contact: privacy@lidamoses.com

2. Data We Collect

We may collect the following categories of personal information:

Identity data: Full name, job title, company name
Contact data: Email address, phone number, postal address
Transaction data: Shipment details, invoice history, payment records
Technical data: IP address, browser type, device information (via cookies)
Usage data: How you use our website and client portal
Communications data: Enquiries, feedback, and correspondence you send us

We collect this data when you: submit a contact or quote form, create a client portal account, book a shipment, communicate with our team, or browse our website.

3. How We Use Your Data

We process your personal data for the following purposes:

To provide and manage freight forwarding, customs clearing, and related logistics services
To respond to enquiries and provide quotations
To manage your client portal account and shipment records
To comply with customs, regulatory, and legal obligations
To send service-related communications (booking confirmations, status updates)
To improve our website and service offerings
To send marketing communications, where you have consented

Our legal basis for processing is: contract performance (for service delivery), legal obligation (for regulatory compliance), legitimate interest (for business operations), and consent (for marketing).

4. Data Sharing

We may share your personal data with:

Carriers and shipping lines — to book and manage freight on your behalf
Nigerian Customs Service (NCS) — as required by law for import/export declarations
Port and terminal operators — for cargo handling and clearance
Regulatory bodies — NAFDAC, NESREA, SON, NPA, and others as legally required
IT and platform providers — who help us operate our systems under strict data processing agreements

We do not sell your personal data to third parties for marketing purposes.

5. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law:

Client shipment records: minimum 7 years (Nigerian tax and customs law)
Enquiry and marketing data: up to 3 years from last contact
Portal account data: duration of active account plus 2 years after closure

6. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you
Correction: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your data (subject to legal obligations)
Objection: Object to certain types of processing, including marketing
Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, email privacy@lidamoses.com. We will respond within 30 days.

7. Cookies

Our website uses cookies to improve user experience and analyse site traffic. You can manage cookie preferences through your browser settings. For full details, see our Cookie Policy.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our client portal uses encrypted connections (HTTPS/TLS) and role-based access controls.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify active clients by email and update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any questions or concerns about this Privacy Policy or our data practices:

Email: privacy@lidamoses.com
Post: Data Privacy Officer, LIDAMOSES & CO., 14 Freight Lane, Apapa, Lagos, Nigeria
Phone: +234 801 234 5678

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